Business Review

Kelly & Associates Review

Kelly and Associates provides integrated and streamlined administrative solutions for employers, individuals, and brokers. They handle the management of benefits, payroll, and workforce management. Kelly currently holds an A+ rating from the Better Business Bureau. However, it helps to break down the company’s pros and cons to help you better understand them.

kelly and associates logo


Let’s list the company’s pros to aid your decision making. Here are some of the advantages and services offered by Kelly & Associates. Find out if the service you’re looking for is being offered by the company. 

Payroll Solutions

Kelly & Associates is one of the leaders in the payroll solutions industry. They combine payroll services with your company’s benefits information. Thus, it’s more accessible and intuitive. Furthermore, the technology they use helps employers manage any deductions or changes in the payroll through automation. Some services include:

  • Workers’ compensation
  • Human resources services
  • Time & labor management solutions
  • Talent acquisition and performance management

Administrative Services

Kelly has partnered with top carriers to deliver streamlined services to clients. They utilize top-notch technology to provide solutions to employers and individuals. With Kelly, all your administrative solutions are integrated to make things efficient and effective.

  • Eligibility management
  • Vendor integration
  • Billing services
  • Customer service and support
  • Compliance services and reporting

Benefits Management

Management of benefits at Kelly is fully-integrated. They help employers save time and manage benefits optimally. With their impressive technology, they deliver efficient tools to help maximize the value of investments, as well as control some costs. Some of the main services they offer in this area are listed below.

  • Services consulting
  • Underwriting, risk assessment, product placement
  • Customized employee communication
  • Executive benefits
  • Account management and customer advocacy
  • Qualified plan consulting (401K/403B)

Marketing Services

Kelly Marketing Services or KMS has been helping brokers serve and grow their client base. With the KMS, you have the luxury to utilize their high-end technology in marketing and administration concerns. Here are some of the services under this category.

  • Client management system
  • Broker technology
  • Renewal service and support

Kelly Exchange

Get the expert advice you need to select the best insurance products with KellyExchange. Equipped with private label technology and dedicated professionals, you’re also on the right path for the exchange services you see. Their proprietary technology is the main selling point in this area.


Discussing the disadvantages of a company is as crucial, if not more, as finding out the benefits of making a good decision. Figure out if this is something you can compromise on or not.

Below average customer service

Some of the clients’ main concern is with regards to Kelly’s customer support. Promptness of response and handling issues is an area where they can work on a little bit more. A few complaints involving support agents being unclear and rude were also recorded.

The verdict

Overall, Kelly & Associates deliver the technology and solutions you may require. They may need to do some extra work on their customer support. However, apart from that, it’s a reliable company that’s been in the field for over 40 years. And its one of the largest in its field in the US.